Empowering Workforce Through Data and Analytics Initiatives

NYC Health + Hospitals

With the mission to deliver high-quality health services to over 1 million New Yorkers every year, NYC Health + Hospitals enlisted Gartner's support to scale its data and analytics (D&A) program. The ultimate objective of the chief data officer (CDO) was to empower NYC Health + Hospitals' diverse workforce with access to high-quality data that saves time and enables them to make smarter strategic decisions.

Mission-critical priority

The CDO strove to address the challenges and pain points of the workforce and build an operating model that both saves time and allows the workforce to better align its efforts and its priorities.

How Gartner helped

Gartner worked with the CDO to better understand the goals and pain points of NYC Health + Hospitals’ workforce. Together, we identified three key personas. We then worked to redefine required technologies, capabilities and services and the organizational structure to best support them. The Gartner Services Portfolio Toolkit was particularly helpful in aligning different service delivery providers to each persona's needs.

Gartner’s guidance and targeted consulting engagements helped NYC Health + Hospitals think holistically about its D&A program and build capabilities and increment maturity in a progressive, systematic and innovative manner. This included structuring and managing technology procurement across the full suite of analytics tools required for the program. 

Business impact

With Gartner’s support, NYC Health + Hospitals managed to: 

  • Redefine business capabilities and services needed and build an organizational structure that caters to them.
  • Design an operating model that connects each customer group to unique services and is tailored to the needs of each group.
  • Scale its existing D&A programs to address pain points and enable access to high-quality data that helps its workforce make smarter strategic decisions.
  • Orchestrate procurement of required technologies in a highly-expedited time frame and secure advantageous vendor contracting.


$7.31 billion


Alexander Izaguirre, Ph.D., M.B.A., Chief Data Officer

Whether it's Gartner Consulting, toolkits, analyst inquiries, research documents, advisory services or peer connections, I always have resources readily available to help keep my initiatives moving forward.

Alexander Izaguirre

Chief Data Officer, NYC Health + Hospitals

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